Refund and cancellation Policies
Payment Confirmation
The payment confirmation message will send to customer’s registered mobile number and/or email within 24 hours after the purchase is confirmed.
Cancellation and refund
Customer can cancel their order within 24 hour; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
For Services, Partly used services cannot refund at any time. Customers can claim full amount for the purchases of the services we rendered, if the cancellation took place within 7 days from the purchase. Free changes are possible within 7 days of the purchases. Cancellation or changes after 7 days but within 15 days or 48 hours before the activity, a cancellation charge of 30% would be levied. The cancellation or changes charges after 15 days to 30 days is 50% of the purchase value and no refund or changes would be allowed after 30 days. However the right to changes is subjected to the availability and solely reserved to the decision of the company.
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. Please allow a minimum of 45 days after your confirmation notification of the refund before check with your bank or credit card provider. After 30 days and your enquiry with the bank and/or credit card, if you still have not received your refund yet, please contact us at support@riowatersports.com
Discounted Sale items (if applicable)
Customers can claim refund only for the regular priced items only if the above conditions are met and unfortunately the sale items with discounted price cannot be refunded or changed.
Gifts
No return on gift vouchers after purchased and gift ticket can be changed as the service policy.
